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Unable to install Symantec Client xiv.0 in 2012

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SanishkuMar 27, 2018 03:56 AM

Okay rafeeq, will try that.

SanishkuMar 27, 2018 06:12 AM

Attaching SEP_inst.log logs

SanishkuMar 27, 2018 06:51 AM

Windows defender not present in the machine. Regards, Anishk

SanishkuMar 27, 2018 07:01 AM

As well, got this teefer log while installing before. attached.

• i. Unable to install Symantec Client 14.0 in 2012

  

  Posted Mar 27, 2018 12:40 AM

  Hi All,

  Iam trying to install Symantec Client xiv.0 in Windows 2012. Previously, we had 12.4100 installed in the server and we tried installing 14.0 over information technology which failed. We then uninstalled the exisitng symantec 12.4100 version and tried installing fourteen.0 for which it doesn't install and also doesn't throw any errors.

  While trying to install once more, the error which throws is "pending arrangement changes that requires a reboot". We even tried rebooting the server only to no help. Please let us know how to farther troubleshoot fixing the outcome.

  Regards,

  Anishk

• 2. RE: Unable to install Symantec Client 14.0 in 2012

  

  Posted Mar 27, 2018 01:02 AM

  Accept you checked this?

  Error: "...awaiting organization changes that crave a reboot" when installing or upgrading Endpoint Protection

  https://back up.symantec.com/en_US/article.TECH98292.html

• iii. RE: Unable to install Symantec Client 14.0 in 2012

  

  Posted Mar 27, 2018 01:09 AM

  Hi Raffeq,

  We have already gone though this document and deleted those registry entries alonwith rebooting the machine also

  Regards,

  Anishk

• four. RE: Unable to install Symantec Client 14.0 in 2012

  

  Posted Mar 27, 2018 01:xix AM

  The easiest way to practise is to utilise the Procmon

  https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

  Run the install when y'all become the error exercise not click Ok,

  cheque the registry entry, you should find the one which is causing the issue.

  And also

  run the cleanwipe once, its hither, tried this earlier??

  Uninstalling Symantec Endpoint Protection with the CleanWipe utility

  https://support.symantec.com/en_US/article.HOWTO74877.html

• 5. RE: Unable to install Symantec Client fourteen.0 in 2012

  

  Posted Mar 27, 2018 02:08 AM

  Every bit we are not getting any mistake installing it afterwards reboot, procmon wouldn't help information technology seems.

  Should try running cleanwipe , downloading the full sep package

  Regards,

  Anishk

• 6. RE: Unable to install Symantec Client fourteen.0 in 2012

  

  Posted Mar 27, 2018 02:42 AM

  run the install and bank check the SEP_Inst.log , it but rollsback without any prompt? effort running the cleanwipe and do a fresh install

• 7. RE: Unable to install Symantec Customer 14.0 in 2012

  

  Posted Mar 27, 2018 03:56 AM

  Okay rafeeq, will attempt that.

• 8. RE: Unable to install Symantec Client 14.0 in 2012

  

  Posted Mar 27, 2018 05:20 AM

  Tried uninstalling Symantec using cleanwipe, rebooted the machine and tried installing. Unable to install even at present. "the wizard was interrupted before symantec could be completely installed" error throws while running msi.

  Regards,

  Anishk

• 9. RE: Unable to install Symantec Client xiv.0 in 2012

  

  Posted Mar 27, 2018 05:29 AM

  click on start - run

  type %temp%

  you will find SEP_inst.log, attach it here

  Required logs for troubleshooting failed Endpoint Protection 12.1 client installations

  https://back up.symantec.com/en_US/article.TECH164067.html

• 10. RE: Unable to install Symantec Client 14.0 in 2012

  

  Posted Mar 27, 2018 06:12 AM

  AttachingSEP_inst.log logs

  Attachment(southward)

  

• 11. RE: Unable to install Symantec Client 14.0 in 2012

  

  Posted Mar 27, 2018 06:34 AM

  Try installing the client as unmanaged from the CD1\SEP setup.exe

• 12. RE: Unable to install Symantec Client fourteen.0 in 2012

  

  Posted Mar 27, 2018 06:39 AM

  We already ran unmanaged version but no help. Nosotros would effort installing unmanaged one time over again after running cleanwipe in one case more now.

  Regards,

  Anishk

• 13. RE: Unable to install Symantec Customer 14.0 in 2012

  

  Posted Mar 27, 2018 06:41 AM

  Install with but the cadre components, no other ones. If that installs, then see effort adding back one by one to see if they install.

• 14. RE: Unable to install Symantec Client 14.0 in 2012

  

  Posted Mar 27, 2018 06:43 AM

  Is Windows Defender active , if yes, disable and then install SEP

• 15. RE: Unable to install Symantec Customer 14.0 in 2012

  

  Posted Mar 27, 2018 06:l AM

  Please let u.s. know what you lot meant past installing simply the core component. We are exporting the packet from sepm server with options "Basic protection for server" and installation settings every bit "server packages" with unchecking the option "include virus defintion in package"  .

  Regards,

  Anishk

• xvi. RE: Unable to install Symantec Customer fourteen.0 in 2012

  

  Posted Mar 27, 2018 06:51 AM

  Windows defender not present in the machine.

  Regards,

  Anishk

• 17. RE: Unable to install Symantec Client xiv.0 in 2012

  

  Posted Mar 27, 2018 06:56 AM

  Utilize the unmanaged install, select only Cadre Files, like so:

  

• 18. RE: Unable to install Symantec Client fourteen.0 in 2012

  

  Posted Mar 27, 2018 07:01 AM

  Also, got this teefer log while installing before. attached.

  Attachment(s)

  

• 19. RE: Unable to install Symantec Customer 14.0 in 2012

  

  Posted Mar 27, 2018 07:03 AM

  Too, While running cleanwipe, we tin can encounter "netinstaller.exe getting stopped" error message.

  Regards,

  Anishk

• 20. RE: Unable to install Symantec Client 14.0 in 2012

  

  Posted Mar 27, 2018 07:21 AM

  Tried instaling only the core components, but that is also not working. getting the same error every bit "The wizard was interrupted before symantec could completely install".

  Regards,

  Anishk

• 21. RE: Unable to install Symantec Client 14.0 in 2012

  

  Posted Mar 27, 2018 07:25 AM

  Mail the SEP_INST.log file located in the %temp% directory.

• 22. RE: Unable to install Symantec Client 14.0 in 2012

  

  Posted Mar 27, 2018 07:43 AM

  No SEP_install log file afterward running using only core components But we got i MS log. Attaching MS log file.

  No software brake policies were configured.

  Regards,

  Anishk

  Attachment(s)

  

• 23. RE: Unable to install Symantec Client 14.0 in 2012

  Best Answer

  

  Posted Mar 27, 2018 03:02 PM

  Based on the SIS_INST.log, the install is declining trying to install the SymEFA driver:

  2018-03-26T14:45:23.104Z INFO  I Sis    Executing activity ( 5658 ) - RunCommand  currentPosition: 2557602
  2018-03-26T14:45:23.104Z INFO  I SIS      FilePath = ["C:\Programme Files (x86)\Symantec\Symantec Endpoint Protection\14.0.3876.1100.105\bin\EFAInst.exe"]
  2018-03-26T14:45:23.104Z INFO  I Sister      Parameters = ["Symantec Endpoint Protection fourteen.0.3876.1100" /install /forcesingleinstance /resultcodeformat sister]
  <extraneous lines of non-disquisitional data removed>
  2018-03-26T14:45:23.666Z INFO  I SIS      CreateProcess Return Value as HRESULT:   0x00000570 = The file or directory is corrupted and unreadable.
  2018-03-26T14:45:23.666Z INFO  I Sister      CreateProcess Return Value:   00000570 = The file or directory is corrupted and unreadable.
  2018-03-26T14:45:23.666Z INFO  I SIS      Disabling CCTrace later on action completion

  A Procmon log gathered during reproduction of this install failure would tell u.s. more, only we have seen this error on a previous case.  In that instance, the folder Arrangement Volume Data\EfaData existed on the F drive of the machine in question, and the EfaData folder was corrupt.  Deleting that folder allowed the install to complete.  So you might check for that under Organization Volume Information on any drive attached to this machine.

• 24. RE: Unable to install Symantec Customer fourteen.0 in 2012

  

  Posted Mar 28, 2018 12:55 AM

  Thanks for info, we can also come across EfaData corrupted nether system book information binder in our E drive. We have given permission to system vol information folder and could go in just are not able to delete this folder equally information technology says it is corrupted or inaccesible. How could nosotros delete the folder hither ?

  Regards,

  Anishk

• 25. RE: Unable to install Symantec Customer fourteen.0 in 2012

  

  Posted Mar 28, 2018 01:43 AM

  Thank y'all Matt, it worked after formatting the drive which had this EfaData binder. Rebooted the machine after formatting the drive and installed.

  Regards,

  Anishk

• 26. RE: Unable to install Symantec Customer xiv.0 in 2012

  

  Posted Mar 28, 2018 01:59 AM

  We have nerveless the logs using symdiag tool. Attached the logs .

• 27. RE: Unable to install Symantec Client xiv.0 in 2012

  

  Posted Mar 28, 2018 x:17 AM

  Hi Anishk, I'one thousand happy to hear that worked!  Cheers for taking a moment to mark that comment as the solution as well.

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Source: https://community.broadcom.com/symantecenterprise/viewthread?MessageKey=4bfb8e70-ecc5-49fd-9f46-3a1b3a1be436&CommunityKey=1ecf5f55-9545-44d6-b0f4-4e4a7f5f5e68&tab=digestviewer

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